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Knowledge Base
We maintain consistency through a rigid 3-stage quality gate. Every run is audited for color accuracy against digital proofs, material integrity, and finish durability before it moves to shipping. All production happens in-house on our Roland hardware to ensure no quality loss from outsourcing.
Standard turnaround is 7-10 business days from the moment of final artwork approval. Stickers and smaller label runs often ship within 3-5 days. Large scale packaging and complex apparel drops typically stay within the 10-day window.
Absolutely. While we scale for industrial brands, we offer low MOQs for early-stage streetwear labels and small business retail. We believe in building with the culture from the ground up.
Transparency is our core value. You receive automated updates at every production milestone—from artwork intake to the press floor, and finally when tracking is generated for your shipment.
Yes. We offer Priority 48-hour production for selected services including DTF apparel transfers and vinyl stickers for clients with immediate deadlines.
We accept all major design formats including AI, EPS, PDF, PSD, SVG, PNG, and JPEG. For best results, we recommend vector files (AI or EPS) at 300 DPI or higher. If your files need cleanup or aren't print-ready, our design team can prepare them for an additional fee.
Yes. For orders above a certain volume, we strongly recommend a pre-production sample so you can approve colors, placement, and finish before we run the full batch. Sample fees are credited back toward your final order total upon approval.
We require a 50% deposit to secure your production slot, with the remaining balance due upon completion before shipping. We accept all major credit cards, ACH bank transfers, and Zelle. Established partners may qualify for Net-30 terms — inquire directly.
Currently we ship to all 50 US states and offer local pickup from our Yonkers, NY studio. International shipping is available on a case-by-case basis for large volume orders — contact us directly to discuss rates and logistics for your location.
Your satisfaction is our priority. If your order has a production defect or doesn't match the approved proof, we will reprint or refund — no questions asked. We conduct a thorough quality inspection before every shipment, but if something slips through, reach out within 5 business days of receiving your order and we'll make it right.
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